Legal
Returns, Refunds & Exchanges
If you are not fully satisfied with a purchase, review the policy below before raising a request. Shopdibz protects both customer fairness and marketplace integrity.
Requests for refunds, returns, or exchanges must be initiated within 48 hours of successful delivery.
Once initiated on time, the complete process should be finished within 14 days of delivery, including pickup, inspection, and approval.
For clothing and similar categories, exchanges are generally prioritized ahead of full refunds when the requested size or variant is available.
Repeated misuse, suspicious claims, or excessive requests may lead to restrictions or account action.
Interpretation And Definitions
The words whose first letter is capitalized carry defined meanings throughout this policy, whether they appear in singular or plural form.
Definitions
- Company refers to Shopdibz Private Limited, Trivandrum, Kerala.
- Products refers to the items offered for sale on the service.
- Orders means a request by you to purchase products from us.
- Service refers to the website and application.
- Shopdibz refers to our firm and online ecommerce platform.
- Stores refers to independent stores owned and operated by sellers on Shopdibz.
- You means the individual or legal entity accessing or using the service.
Exchanges, Initiation Window, And Request Rights
For certain categories, especially clothing, apparel, and textiles, exchanges for a different size or variant are prioritized over full refunds wherever possible.
If the requested exchange variant is unavailable across participating stores, you may choose a refund to your original payment method or Shopdibz wallet credits.
Refund, return, or exchange requests must be initiated within 48 hours of successful delivery. Requests raised after this period are not eligible except where required by applicable law.
The 48-hour rule applies to initiation. Once a valid request is opened within that window, pickup, inspection, verification, and approval may continue within the broader completion timeline below.
- A valid request initiated on time must be completed within 14 days from the date of delivery.
- It is your responsibility to ensure the product is returned promptly after initiating the request.
- You may exercise your rights by contacting Shopdibz through contact@shopdibz.com or the contact page on the website.
Refund Options And Wallet Credits
Once a return is approved, you may choose how your reimbursement is handled.
- Shopdibz wallet credits may be used for faster crediting and easier future purchases on the platform.
- If wallet credit is not chosen, reimbursement will be made to the original payment method used for the order.
- Approved refunds to the original payment method are generally processed no later than 2 days after receipt and approval of returned products.
Conditions For Returns And Exchanges
Exceptions may be considered for products received in damaged condition, defective products, or products materially different from what was ordered, provided the issue is reported within the 48-hour initiation window with supporting evidence where requested.
In order for products to be eligible
- The products must fall within the 48-hour initiation window.
- The products should be in original packaging where applicable.
- The products should be unused and undamaged unless the issue being reported is a received defect or damage.
- Proof of purchase or receipt should be available.
Products that cannot be returned or exchanged
- Products made to your specifications or clearly personalized.
- Products unsuitable for return, products that deteriorate rapidly, or expired products.
- Products unsealed after delivery for health protection or hygiene reasons.
- Products inseparably mixed with other items after delivery.
Only regular-priced products may be refunded. Sale items are not eligible for refund unless required by applicable law.
Shopdibz reserves the right to refuse returns or exchanges that do not meet the above conditions.
Returning Products, Gifts, And Policy Misuse
You are responsible for the cost and risk of returning products to us or to the seller unless the return flow explicitly states otherwise.
Products purchased from the official store may be sent to PRA 29, Kumarapuram, Trivandrum, Kerala, 695011. Products purchased from participating stores should be returned to the relevant store address shown on that store’s page.
We are not responsible for products damaged or lost during return shipment, so insured and trackable return methods are strongly recommended.
If products were marked as a gift and shipped directly to you, gift credit may be issued after the returned product is received. Otherwise, reimbursement is made to the original purchaser.
To protect against misuse, fraud, abuse, false claims, tampering, or excessive requests, Shopdibz may reject requests, require additional verification, restrict future returns, or suspend or permanently block the customer account.
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